11/11/2023 0 Comments Outgoing call vs incoming callThis field accepts a maximum of 32 digits. For example, if you connected to a company phone number and wanted to pause for one second, and then dial extension 1234 followed by the pound key, the value of this parameter should be ww1234#.Īny digit ( 0-9), #, *, and w (which inserts a half-second pause). Widget next in your Studio Flow.Ī string of keys Twilio should dial after connecting to the contact's phone number. To specify what happens in your flow based on the values returned from Twilio's answering machine detection, you can use a Split Based On. With this mode, the AnsweredBy studio variable will be one of the following: machine_end_beep, machine_end_silence, machine_end_other, human, fax, or unknown. The AnsweredBy Studio variable will be one of the following: machine_start, human, fax, or unknown.ĭetect Machine End will return whether the call is answered by a human or fax immediately, but when an answering machine is detected it will return this information only at the end of the greeting (usually indicated by a beep). Detect Machine Start will return a result as soon as the called party is identified.You can select which mode of answering machine detection you'd like Twilio to use when it makes this call and checks for a machine on the other end: Please note that each of these configuration settings are only available to you if you set Detect answeing machine to On. The number of milliseconds of initial silence after which an AnsweredBy result of unknown will be returned. The number of milliseconds of silence after speech activity at which point the speech activity is considered complete. Durations lower than this value will be interpreted as a human, while durations longer than this value will be interpreted as a machine. The number of miliseconds Twilio should use as the measuring stick for the length of the speech activity. The number of seconds that Twilio should attempt to perform answering machine detection before timing out and returning the AnsweredBy studio variable set to unknown. See note below for details on how these detection methods work. The mode in which answering machine detection should run. Using the Twilio Conversations Integrationĭetect if a human, answering machine, or fax machine answers the phone call.
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